Field Service Connect USA 2025

November 17 - 19, 2025

Hyatt Regency Austin, TX

Alberto Villarreal

Director of Training and Development Comfort Systems USA

Day Two: November 18, 2025

12:45 PM SERVICE LEADER ROUNDTABLES

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights.   

Table #1: 

Marketing Services That Stick: Acquiring, Retaining, and Growing Your Customer Base 

 

Adam Hartong 

Head of Global Bioprocess Service 

Eppendorf Group 

 

Table #2 

Service as a Growth Engine: Cross-Functional Strategies for Customer-Centric Success 

Emrah Ercan 

General Manager 

Honeywell 

 

Table #3 

Training That Sticks: Building a Continuous Learning Culture  

Alberto Villerreal 

Director of Training and Development 

Comfort Systems 

 

Table #4 

 

Implementing AI-Augmented Workflows That Empower (Not Replace) Humans 

Lindsey Strack 

Director of Lifecycle Service Offerings 

Honeywell 

 

Diane Blair 

Sr. Director 

Honeywell Intelligrated 

Check out the incredible speaker line-up to see who will be joining Alberto.

Download The Latest Agenda