As installation bases become more dispersed and customers demand faster response times, many manufacturers and service organizations are turning to third‑party providers to extend their reach. But simply signing a contract rarely delivers the quality, consistency, and brand experience you need. 

This session will walk through how to turn third‑party providers into strategic partners and not just overflow capacity.  

• Evaluating and segmenting third‑party partners (specialist vs. generalist, W‑2 vs. gig, regional vs. national) to match them to the right workloads and geographies
• Creating service level agreements (SLAs) with desired performance expectations, and enforcing them through governance, incentives, and feedback loops
• Embedding third‑party technicians into your development ecosystem, including shared training, access to knowledge bases, and data integration