November 4 - 6, 2026
Austin Marriott Downtown, TX
With 17 years at ABB, Brett Nelson combines frontline Field Service experience, team management, and organizational leadership to drive modernized operations. He currently leads technology and continuous improvement programs that enhance scheduling and dispatch, optimize resource utilization, and embed analytics into daily decisions—turning data into faster response times, higher first time fix rates, and safer, more consistent outcomes. Brett partners across engineering, service, and customer teams to drive scalable, impactful change.
Check out the incredible speaker line-up to see who will be joining Brett.
Download The Latest Agenda