Chetan Makam

Service and support teams have access to vast amounts of data, but without the right tools much of it goes unused. Service leaders need more than incident reports—they need to identify patterns, anticipate issues, and drive smarter decision-making.   

In this keynote, learn how organizations are transforming raw data into a competitive advantage by enhancing service delivery, minimizing downtime, and strengthening customer relationships. Topics include: 

• Understanding the ability to monetize data 
• Investing in AI tools that surface correlations, causations, and anomalies in real time 
• Embedding analytics into service workflows so insights are captured during—not after—support events 
• Leveraging intelligent agents to flag root causes, emerging issues, and potential business risks before they escalate