November 17 - 19, 2025
Hyatt Regency Austin, TX
AI is already reshaping how frontline and field teams operate. But many organizations are still in the early stages of defining new skill needs and delivering effective training. No matter where you are in this journey, one thing is clear – the time to act is now.
In this session, hear from service and support leaders who will share how they’re upskilling teams to utilize next gen technologies – and then turn the spotlight on you! Be prepared to answer questions and share your perspective as the panel taps audience insights. You’ll learn about:
For some companies, recruiting technicians has become less of a challenge. The real hurdle now lies in developing their skill set as more sensor-based, intelligent machines come on-line. How are you evolving training methods to meet this new demand, beyond one-time training? And how do you train technicians who are geographically dispersed?
Join this panel of experts and gain critical insights on:
Check out the incredible speaker line-up to see who will be joining Cynthia.
Download The Latest Agenda