Field Service Connect USA 2025

November 17 - 19, 2025

Hyatt Regency Austin, TX

Cynthia Patterson

Vice President of Customer Support Antech Diagnostics

Day Two: November 18, 2025

9:40 AM PANEL DISCUSSION: AI Is Here. How Are You Re-Skilling your Workforce?

AI is already reshaping how frontline and field teams operate. But many organizations are still in the early stages of defining new skill needs and delivering effective training. No matter where you are in this journey, one thing is clear – the time to act is now. 

In this session, hear from service and support leaders who will share how they’re upskilling teams to utilize next gen technologies – and then turn the spotlight on you!  Be prepared to answer questions and share your perspective as the panel taps audience insights.  You’ll learn about: 

  • Mapping AI tools to day-to-day responsibilities in the field and support roles 
  • Reskilling strategies that are sticking – and why they’re working 
  • Securing stakeholder buy-in to scale your upskilling efforts faster 
  • Utlizing AI tools to drill down to agent level with a quick glance of their calls to figure out where the gaps are 

Day Three: November 19, 2025

8:00 AM PANEL DISCUSSION: You’ve Recruited the Technicians – Now Ready Them for What’s Next

For some companies, recruiting technicians has become less of a challenge. The real hurdle now lies in developing their skill set as more sensor-based, intelligent machines come on-line.  How are you evolving training methods to meet this new demand, beyond one-time training?  And how do you train technicians who are geographically dispersed? 

Join this panel of experts and gain critical insights on: 

  • Developing comprehensive programs that incorporate onsite and remote technical training 
  • Leveraging advanced simulation (i.e. AI) tools to replicate real world scenarios 
  • Utilizing different modalities from manuals to short-form videos 
  • Discovering innovative platforms for implementing continuous learning programs 
  • Embracing cross-disciplinary training to equip technicians with a diverse set of skills

Check out the incredible speaker line-up to see who will be joining Cynthia.

Download The Latest Agenda