Cynthia Patterson

Vice President of Customer Support Antech Diagnostics

With nearly three decades of experience in veterinary medicine, Cynthia’s journey began in 1997 with hands-on roles from Kennels to Vet Assistant to Practice Manager and Medical Director across varied private, corporate, and industry environments. This deep operational foundation, complemented by her DVM/MBA from Colorado State University and ABVP Diplomate (Canine/Feline Practice), offers a unique, holistic view of driving professional success for individuals and veterinary teams in many diverse roles in the profession. As Vice President of Customer Support at Antech, Cynthia leads and empowers thirteen distinct teams, providing comprehensive post-sale support for their Diagnostics customers. Her focus areas include integration of new technologies, strategic business development, organizational leadership, and optimizing crucial metrics like client retention and employee turnover. Cynthia prides herself on cultivating collaborative, growth-oriented work environments, which is reflected in their exceptional team turnover rate of under 10%. Considering the average annual associate turnover in customer support is anywhere between 40-70%, she continues to be amazed at the talents and dedication of the teams she works with. Beyond leadership, Cynthia is committed to empowering clinicians, promoting proactive pet health and wellness, ensuring equitable access to veterinary care, and championing diversity, equity, and inclusion within the BIPOC veterinary community. Her work reflects a lifelong dedication to strengthening the human-animal bond.