Demetrios Karathanasis

Looking to optimize business processes and boost service revenue using data insights? Imagine higher first-time fix rates, reduced service costs, and new revenue streams.

Join Demetrios Karathanasis as he presents a compelling case study on Lexmark’s journey to these results. By consolidating data from connected devices with siloed systems and leveraging AI/ML, Lexmark has achieved significant outcomes. Demetrios will explore the technology, processes, and consulting practices behind this success and how Lexmark now offers these solutions to other manufacturers, including:

• Predictive Service: Reducing the burden on helpdesk agents and field service technicians.
• Automated Supplies Fulfillment: Securing profitable revenue streams.
• Engineering Insights: Bridging the gap between R&D and service.
• New Revenue Streams: Enabling longer-term contracts, recurring services revenue, and as-a-Service business models.