Evan Siegel

Vice President of AI Solutions for Financial Services eGain

Evan Siegel is the Vice President of AI Solutions for Financial Services at eGain. In this role, he is extending eGain’s award-winning AI, and knowledge management, and customer engagement technology from customer service to the sales domain. Prior to eGain, Evan held various customer experience and sales strategy leadership roles over 15 years at Wells Fargo, where he also established the bank’s financial health coaching team that was featured on the company’s 2019 brand campaign, annual report, and ABC News Good Morning America.

Cultivating the Skills of Front Line Workers & Optimizing Business Processes

1:45 PM INNOVATION WORKSHOP: Transforming Field Service With AI-Driven Knowledge

“Field” service has become “failed” service—74% of field engineers say that support issues are getting more complex and 50% of them hate their tools. Meanwhile, frustrated customers are losing patience. Lack of trusted knowledge and multiple knowledge silos in the enterprise is the key deterrent.

Learn how a modern AI knowledge management platform can help eliminate friction across the field service process end-to-end. Equip your end-customers, customer service agents, and field engineers with correct, consumable, compliant, and consistent—in other words, trusted—answers from a single source of truth!

Check out the incredible speaker line-up to see who will be joining Evan.

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