Gentry Pate

There is a recurring problem with the quality of replacement parts, causing headaches for customers. This is due, in part, to the failure of the component parts, sourced by secondary providers. Compounding the issue, smaller suppliers have gone out of business, resulting in delays in production and a compromise in product reliability.

Troop Aschenbeck has over 20 years experience in international shipping, procurement, and material gathering. In this fireside chat, he and Jeff willl delve deeply into the issue of declining quality, when the issue will be resolved and how to navigate challenges within manufacturing supply chains. Key topics include:

• Validating new suppliers to ensure reliability
• Establishing stringent quality criteria in the procurement stage
• Resolving quality problems identified in the field
• Fostering transparent communication with customers