Haroon Abbu

As AI and other emerging technologies continue to reshape the service and support landscape, leadership must evolve in step. In this keynote, Haroon Abbu will explore the critical leadership skills and mindsets required to build a truly digital-ready organization – one capable of managing people, algorithms, agents, and intelligent automation.  

Attendees will gain valuable insights into: 

• Encouraging leaders to “lean in” to digital change and model behaviors for their teams to adopt 
• Communicating transparently with frontline workers about how digital will impact their jobs 
• Embracing a growth mindset to stay agile as technology evolves 
• Articulating how digital transformation will affect key aspects of your business 

At the end of the presentation, you’ll take a brief survey to benchmark your own digital leadership readiness - and you might be surprised by what you discover!