Haroon Abbu

Senior Vice President of Digital Technology and Data Analytics Bell And Howell

Dr. Haroon Abbu is Vice President of Digital, Data and Analytics at Bell and Howell. Haroon is an accomplished leader with over 20 years’ industry experience in leading technology enabled business transformation using digital technologies and advanced data analytics. He is currently leading a team of data scientists and solution architects to build the next-generation analytics products and service capabilities powered by IoT, machine learning, and advanced analytics to drive service efficiencies and data monetization. He is a frequent keynote speaker and a panelist at various industry events and has published his work in business magazines and scholarly journals.

Day One: November 17, 2025

11:40 AM KEYNOTE PRESENTATION: Leadership in the Age of New Tech: Building a Digitally Ready Organization

As AI and other emerging technologies continue to reshape the service and support landscape, leadership must evolve in step. In this keynote, Haroon Abbu will explore the critical leadership skills and mindsets required to build a truly digital-ready organization – one capable of managing people, algorithms, agents, and intelligent automation.

Attendees will gain valuable insights into:

Encouraging leaders to “lean in” to digital change and model behaviors for their teams to adopt
Communicating transparently with frontline workers about how digital will impact their jobs
Embracing a growth mindset to stay agile as technology evolves
Articulating how digital transformation will affect key aspects of your business

At the end of the presentation, you’ll take a brief survey to benchmark your own digital leadership readiness - and you might be surprised by what you discover!

Check out the incredible speaker line-up to see who will be joining Haroon.

Download The Latest Agenda