Jorge Mejia

Director Next Gen. Service Management Tetra Pak

Jorge Mejia serves as Director of Customer Technical Support at Tetra Pak, overseeing advanced support and quality for customers across the United States and Canada. He is dedicated to ensuring the reliability and performance of Tetra Pak solutions, driving continuous improvement and customer satisfaction through technical excellence.

Day Three: November 19, 2025

11:20 AM TETRA PAK CASE STUDY: Elevating Customer Experience Through a Proactive Quality Approach

For industrial equipment companies, success no longer ends at installation. In this insightful session, Tetra Pak shares how they’re reshaping customer experience by embedding a proactive, hands-on support model that begins before a project launches and continues long after commissioning. Learn how they work side-by-side with customers—especially newer ones with less operational maturity—to ensure smoother ramp-ups, stronger performance, and lasting loyalty.

· Gaining insights into the organizational change needed to successfully commercialize a service

· Mapping out the internal investment needed to make these new technologies functional for your operation

Understanding pricing complexities, data security and the impact on internal resources

12:10 PM CLOSING TOWN HALL: Ask The Experts

Do you still have some of your questions unanswered? Come join us for this panel featuring three experienced service executives from leading companies who will answer your questions about any topic in this unique ask-me-anything open forum.

Check out the incredible speaker line-up to see who will be joining Jorge.

Download The Latest Agenda