Jose Aranguren

Service and support leaders are facing unprecedented challenges in forecasting revenue due to shifting tariffs, global instability, and unpredictable customer spending. With fluctuating material costs, time-and-materials pricing is risky, and customers are pushing back on price increases.  

This panel discussion will offer actionable insights into how industry leaders are navigating these turbulent times.They’ll discuss: 

• Leading teams with resilience, confidence, and transparency during uncertainty 
• Renegotiating contracts to secure more predictable revenue 
• Optimizing supply chains in a cost-effective manner 
• Using scenario-based planning to navigate cost fluctuations 
• Utilizing data in innovative ways go glean insights and take action 

Customer expectations have changed, and field service companies must keep pace with those changes. One of the most important ways to stay competitive is by identifying and tracking the right KPIs. But which metrics truly move the needle—and how do you respond when they don’t trend the way you want? 

Join this panel of service leaders as they reveal the KPIs they prioritize, why those metrics matter, and the real-world strategies they deploy when performance dips. Among the topics they’ll discuss: 

• Aligning KPIs with broader business goals to drive organizational impact 
• Disseminating KPIs to your teams and building performance evaluations around them 
• Using KPI trends to proactively identify training needs and process improvements 
• Project variance, norms,  -