Ken Creech

Director of Customer Support Technical Operations Makino

Ken Creech is the Director of Customer Support Technical Operations at Makino, where he leads global service initiatives that leverage data and advanced technology to enhance product lifecycle support, parts management, and overall customer satisfaction. His data-driven approach and strategic leadership have strengthened Makino’s competitive edge in the machine tool industry, driving innovation, operational excellence, and alignment across the Americas.

Day One: November 17, 2025

12:10 PM KEYNOTE PRESENTATION: Closing the Skills Gap: How Makino and Aquant Power the Next Generation of Service

As experienced technicians retire and equipment grows more complex, Makino faced widening skill gaps and increasing customer demands. To bridge this divide, Makino partnered with Aquant to transform years of service data into AI-driven intelligence that empowers every technician to perform like an expert.

In this keynote, Ken Creech and Doug Wilmot share how Makino built Ask Makino—an AI platform powered by Aquant and embedded within Makino’s Field Service Management that delivers instant, expert-level guidance. The result: faster troubleshooting, consistent performance, and a 15% increase in remote resolution.

Attendees will also get a first look at two major advancements in Makino’s innovation journey: AI that can read and interpret schematic drawings to speed diagnostics, and the MyMakino customer portal, which gives customers direct access to AI-powered insights and documentation.

Learn how Makino and Aquant are redefining what’s possible in service—bridging the skills gap, scaling expertise, and powering the future of intelligent support.

Check out the incredible speaker line-up to see who will be joining Ken.

Download The Latest Agenda