AI tools promise everything, but their real-world results often have difficulty living up to the hype and high cost that comes with them ie. AI product lifecycle predictions providing only marginally different suggestions than current predictive analytics. Despite these limitations executive boards continue to view AI as a magic bullet to optimize and automate the workforce for the sake of efficiency.  

Service leaders will discuss lessons learned from actual AI business cases leaving you with takeaways on: 

• Building a more tangible AI ROI to understand and better communicate the actual benefits and weaknesses from a cost, efficiency, and support perspective
• Creating a better semantic data layer for AI, and LLMs to draw from, by identifying critical structured and unstructured data from work logs, sensor data, equipment manuals, etc.
• Understanding how various AI tools use data and come to their answers in order to know their strengths and weaknesses in different use cases
• Improving communication with the board by creating realistic AI expectations and implementation timelines 

Grab a seat at a roundtable and deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how your peers are working through challenges and implementing strategies to support their efforts.

Table #1 AI Governance: Implementing Effective Governance In Service Organizations   

• Hosted by: Kumar Melam, Director, Data Science, Enterprise and AI Governance, Cardinal Health

Table #2 Working With Suppliers To Scale Aftersales

• Hosted by: Daniel Kelly, Reliability Services Operations Manager, Signode