Neil Feldman

Is your organization looking to boost efficiency and grow service revenue through data insights? Imagine improving first-time fix rates, reducing service costs, and monetizing services to unlock new revenue streams.

Join Neil Feldman as he shares Lexmark’s journey to achieving these goals. A leader in connected devices, Lexmark has spent over 20 years harnessing IoT to transform from selling hardware to delivering advanced services. By consolidating data across systems and applying AI/ML, Lexmark has achieved major business outcomes.

Neil will discuss the technology, processes, and expertise behind this transformation and how Lexmark has commercialized it through the Optra IoT Platform and Connected Products Solution, helping other manufacturers realize similar results:

Predictive Service: Reduce the burden on helpdesk and field technicians

Automated Supplies Fulfillment: Secure profitable, recurring revenue

Engineering Insights: Bridge the gap between R&D and service

New Revenue Streams: Enable new offerings and business models