Field Service Connect USA 2024

November 18 - 20, 2024

Hyatt Regency Austin, TX

Patrick Rodriguez

Director Regional Services & Repair Olympus Medical Sytems Group

Dr. Patrick Rodriguez is a National Director of Field Service Engineering at Olympus Corporation of the Americas, where he leverages his extensive experience in global medical technology and operations. As an accomplished leader in the med-tech sector, he brings a wealth of international expertise, having managed engineering and operational initiatives across Asia-Pacific, North America, and Latin America. Dr. Rodriguez combines industry leadership with academic excellence as an adjunct professor at Tarleton State University and Colorado Technical University. He teaches advanced courses in Leadership Management, Project Management, Production and Operations Management, and Global Supply Chain management. His diverse career background includes positions in the semiconductor industry and retail executive management. Dr. Rodriguez maintains a strong commitment to continuous learning and professional development. His technical credentials include Six Sigma Black Belt certification and IBM AI data analytics certification, reflecting his dedication to operational excellence and emerging technologies.

Leveraging Transformative Strategies to Support Service Excellence

4:20 PM SERVICE LEADER ROUNDTABLES

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights. 

Table #1: Making Digital Transformation Stick With Employees Reluctant to Adopt New Technology

Moderated by:

Ewan Stewart

Region VP – Service

Comfort Systems USA

 

Table #2: Uncovering the KPIs and Metrics That Enhance the Performance of Your Service Operation

Moderated by:

Patrick Rodriguez

Director Regional Services & Repair

Olympus Medical Sytems Group

 

Table #3: Aligning Sales and Customer Success Teams To Enhance the Customer Experience and Drive Growth

Randy Kostlenik

Director of Global Technical Support

Schneider Electric

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda