November 18 - 20, 2024
Hyatt Regency Austin, TX
Dr. Patrick Rodriguez is a National Director of Field Service Engineering at Olympus Corporation of the Americas, where he leverages his extensive experience in global medical technology and operations. As an accomplished leader in the med-tech sector, he brings a wealth of international expertise, having managed engineering and operational initiatives across Asia-Pacific, North America, and Latin America. Dr. Rodriguez combines industry leadership with academic excellence as an adjunct professor at Tarleton State University and Colorado Technical University. He teaches advanced courses in Leadership Management, Project Management, Production and Operations Management, and Global Supply Chain management. His diverse career background includes positions in the semiconductor industry and retail executive management. Dr. Rodriguez maintains a strong commitment to continuous learning and professional development. His technical credentials include Six Sigma Black Belt certification and IBM AI data analytics certification, reflecting his dedication to operational excellence and emerging technologies.
Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights.
Table #1: Making Digital Transformation Stick With Employees Reluctant to Adopt New Technology
Moderated by:
Ewan Stewart
Region VP – Service
Comfort Systems USA
Table #2: Uncovering the KPIs and Metrics That Enhance the Performance of Your Service Operation
Moderated by:
Patrick Rodriguez
Director Regional Services & Repair
Olympus Medical Sytems Group
Table #3: Aligning Sales and Customer Success Teams To Enhance the Customer Experience and Drive Growth
Randy Kostlenik
Director of Global Technical Support
Schneider Electric
Check out the incredible speaker line-up to see who will be joining Patrick.
Download The Latest Agenda