Paula Montano

Director, Guardian Solutions Service Operations Emerson

Paula Montano leads the Global Service Operations for the Guardian Software and Solutions platform for Emerson.  She has many years of experience in field service, customer engagements, continuous process improvement, and project management. Paula has been with Emerson since 2002 and has over 23 years of industrial automation experience. Currently, her teams are responsible for driving efficiency, innovation and operational excellence for the field service organization in support of the lifecycle services business for the process systems and software group in Emerson.

Day Three: November 19, 2025

8:00 AM PANEL DISCUSSION: You’ve Recruited the Technicians – Now Ready Them for What’s Next

For some companies, recruiting technicians has become less of a challenge. The real hurdle now lies in developing their skill set as more sensor-based, intelligent machines come on-line.  How are you evolving training methods to meet this new demand, beyond one-time training? And how do you train technicians who are geographically dispersed?

Join this panel of experts and gain critical insights on:

Developing comprehensive programs that incorporate onsite and remote technical training
Leveraging advanced simulation (i.e. AI) tools to replicate real world scenarios
Utilizing different modalities from manuals to short-form videos
Discovering innovative platforms for implementing continuous learning programs
Embracing cross-disciplinary training to equip technicians with a diverse set of skills

Check out the incredible speaker line-up to see who will be joining Paula.

Download The Latest Agenda