Field Service Connect USA 2025

November 17 - 19, 2025

Hyatt Regency Austin, TX

PJ Fernandez

Innovation and Incubation Director of Services Global Incubation Schneider Electric

Within Schneider Electric's Global Services Line of Business, PJ leads the incubation of an automated, digital partner dispatch platform. He brings a passion for implementing innovative technology solutions in the commercial, industrial and utility space. PJ has been with Schneider Electric since 2018 and has over 18 years of Electrical and Power industry experience with tech startups and large global corporations. He has held several key roles in Strategic Account Management, Business Development, Sales Engineering, Product Launch and Marketing for ABB, Bit Stew Systems (by GE Digital) and Systems With Intelligence. PJ received a BS in Mechanical Engineering from Virginia Tech.

Day One: November 17, 2025

2:45 PM THE UBERIZATION OF DISPATCH, PART TWO: Schneider Electric’s Innovative Approach to Matching its Partner Workforce to Customer Needs

At Field Service Palm Springs, Schneider Electric introduced its groundbreaking, ride app like dispatch platform—an automated system that seamlessly assigns local, vetted, and qualified partner technicians with customer service requests. 

In this session, find out what’s next. Learn how Schneider has moved beyond the pilot phase and is now scaling the solution across its organization and even directly to their clients. You’ll discover: 

  • Automatically matching work orders to the right contractor for service execution 
  • Capturing close-out documentation in their own Work Order Management system 
  • Enabling automatic payment to contractors for completed jobs 
  • Learnings from scaling the “Uberized” model of dispatch across a geographically diffused workforce

Check out the incredible speaker line-up to see who will be joining PJ.

Download The Latest Agenda