Rachael Castoverde

Vice President of Global Services Terumo BCT

As Vice President of Global Services at Terumo BCT, Rachael oversees the service and support of critical medical device products worldwide. Her commitment to operational excellence drives initiatives that enhance service quality, streamline processes, and improve each customer’s experience. Combining innovative approaches with a deep focus on customer success, Rachael plays a pivotal role in advancing Terumo Blood and Cell Therapies’ s mission to contribute to society through healthcare.

Leveraging Transformative Strategies to Support Service Excellence

3:20 PM INNOVATION WORKSHOP: Building a Successful AI Strategy for Service from Scratch

Everyone is talking about AI but knowing how and where to get started remains a challenge for many enterprise service organizations.

Attend this session to hear firsthand from a service leader who created the AI for service strategy playbook at Terumo BCT. This discussion will cover:

Identifying the most impactful use cases and setting ROI expectations
Creating a compelling business case for multiple stakeholders
Breaking AI projects into executable pieces
Using AI to capture and share service data in the launch of new products

Check out the incredible speaker line-up to see who will be joining Rachael.

Download The Latest Agenda