Field Service Connect USA 2025

November 17 - 19, 2025

Hyatt Regency Austin, TX

Ramzi El-Achkar

Director Of Hardware Support Hypertec

Day Three: November 19, 2025

8:00 AM PANEL DISCUSSION: You’ve Recruited the Technicians – Now Ready Them for What’s Next

For some companies, recruiting technicians has become less of a challenge. The real hurdle now lies in developing their skill set as more sensor-based, intelligent machines come on-line.  How are you evolving training methods to meet this new demand, beyond one-time training?  And how do you train technicians who are geographically dispersed? 

Join this panel of experts and gain critical insights on: 

  • Developing comprehensive programs that incorporate onsite and remote technical training 
  • Leveraging advanced simulation (i.e. AI) tools to replicate real world scenarios 
  • Utilizing different modalities from manuals to short-form videos 
  • Discovering innovative platforms for implementing continuous learning programs 
  • Embracing cross-disciplinary training to equip technicians with a diverse set of skills

Check out the incredible speaker line-up to see who will be joining Ramzi.

Download The Latest Agenda