Ramzi El-Achkar

Director Of Hardware Support Hypertec

Ramzi is the Director of Hardware Support at Hypertec Group, a global provider of IT solutions and services, with over 15 years of experience in the electronics and telecommunications industry. Ramzi’s passion is to deliver excellent customer service and support, and to lead a high-performing team of technical professionals. In his current role, Ramzi oversees the customer support and service operations for Hypertec's hardware products and solutions, covering 80 employees, multiple ticketing and CRM systems, and various key performance indicators. He also has a strong background in electronics engineering, cloud computing, and data center operations, which enables him to provide technical guidance, integrate and support cloud partners, and manage change under fast growth conditions. Ramzi collaborates with internal and external stakeholders, communicates effectively with customers and partners, and solves problems creatively and efficiently.