Renee Fields

Director, Customer Delivery Management, North America Diebold Nixdorf

Renee Fields is a seasoned Operations executive with over 25 years of experience driving customer success and operational excellence. Renowned for her ability to lead transformative initiatives, Renee specializes in building customer-centric strategies that elevate service delivery and foster long-term client relationships. Her deep expertise in operational transformation and customer service and Customer success leadership has made her a trusted advisor across industries. A passionate advocate for service-driven cultures, Renee brings a compelling voice to today’s customer experience-focused business landscape, inspiring organizations to align operations with customer value.

Day Two: November 18, 2025

8:00 AM PRIVATE BREAKFAST: Women in Field Service

Kick off your day by joining fellow women service and support executives to make new connections, engage in meaningful discussions, and share knowledge on a whole host of topics.  This breakfast is open to female service & support executives only.

10:40 AM BUILDING TOMORROW’S LEADERS: Evolving the Field Service Leadership Model

As seasoned technicians approach retirement and younger generations enter the workforce with new expectations, the leadership model for field service is evolving rapidly, a shift highlighted in yesterday’s opening keynote by Haroon Abbu of Bell and Howell.

In this session, we’ll explore how to develop the next generation of purpose-driven, tech-savvy, and growth-minded leaders. Walk away with strategies to:

Transition veteran techs into coaches and mentors
Design development paths that resonate with Gen Z and Millennials
Lead with transparency, trust, and adaptability in a digital-first world

Check out the incredible speaker line-up to see who will be joining Renee.

Download The Latest Agenda