Sarah Johnson

VP, Field Services Proenergy Services

Leveraging a more than 20-year career, Sarah Johnson leads an agile, customer focused division that delivers reliability, speed, and service excellence. Sarah's deep, expansive experience gives her aftermarket, commercial, operational, and supply-chain insights, resulting in a high-performing field organization. She began serving as an Aircraft Maintenance Officer in the US Air Force, where she learned the fundamentals of readiness, reliability, and disciplined execution—principles that continue to shape her leadership today. Additionally, she worked in the oil and gas industry at Technip FMC and Siemens Energy, where she gained strategic expertise running complex service organizations.

Preparing For The Future Of Field Service

8:55 AM Keynote Panel Discussion: Standardizing Service Models To Scale Individual Efficiencies Across Customers

As costs continue to rise due to labor shortages, fuel costs, equipment costs, and overall inflation, it is important to find efficiencies and savings without impacting service delivery. The most effective way to find efficiencies is to standardize service delivery across customers so any improvement found with one customer can immediately be implemented with others. However, a variety of factors including region, culture, product, and more, make each customer different. Despite these differences it is still important for leaders to standardize workflows where possible in order to measure and optimize for the best outcomes.

This discussion will unpack the ways in which organizations are creating standardized but flexible delivery models that work across OEM, contract manufacturing, and third‑party ecosystems, without alienating customers or field teams.

Defining a core service-delivery blueprint that is adaptable by customer or region without losing measurability or control
Finding practical levers to drive standardization in the real world: system‑based rules, outcome‑based KPIs, and contract language that nudge customers and suppliers toward common ways of working
Linking standardized processes to quality, level of effort, uptime, and cost by using consistent data capture, sourcing choices, and master‑data discipline to reduce rework and enable future automation and AI

9:25 AM KEYNOTE PANEL DISCUSSION: Succession Planning, Knowledge Transfer, and Keeping Your Workforce Engaged

Within the next 10 years, 45% of experienced technicians and leaders are expected to retire. Without a focused succession and development plan, service organizations risk losing critical expertise within the next decade.

Speakers will discuss how they are rethinking roles, cross-training technicians, and designing development plans so the organization keeps performing even as long tenured experts step away.

Identifying and prioritizing succession planning for critical at-risk roles and specialized areas of knowledge before senior staff retire
Embracing practical mechanisms for knowledge transfer and cross training that won't pull too much capacity out of the field
Designing development plans and new responsibilities to retain and motivate the technicians who will carry the organization forward