Field service is more than just a warranty obligation for installed equipment. Through consistent and direct interaction with customers, service teams can transform these relationships into customer experience driven growth engines. An industry leader will discuss how modern field service organizations are consolidating customer‑facing touchpoints (Customer service, tech support, field service, software support, etc.) into a single services business, to leverage service performance, boost revenue and margin, and offer new data‑driven offerings. 

• Designing service operating models and P&Ls that bring together field service, technical support, and value‑added offerings, and connects them to clear revenue and margin targets
• Identifying ways to monetize your install base (Spare parts, outcome‑based contracts, analytics and data services) without eroding customer trust or over‑promising
• Reframing service's position in the company (with sales, finance, and the board) from a "necessary support" to a strategic profit center by highlighting KPIs and business cases that prove its results and potential