Connectivity has changed the economics of service by using modern device telemetry and remote diagnostics to reduce truck rolls and address problems before they happen. This proactive service change results in higher uptime and more loyal customers.  

Join this session to see how to capture and structure device data, to drive such capabilities as predictive maintenance, automated supplies replenishment, and more. Points covered include: 

• Using live device data (usage, health, error codes) to reduce service cost through remote resolution, fewer truck rolls, and better parts and labor planning
• Building the internal foundation through resilient data architecture, knowledge management, and cross‑functional alignment
• Enabling connectivity monetization through uptime guarantees, predictive maintenance bundles, and usage‑based or subscription models that grow service revenue
• Bringing regular analysis and insights into customer communications to better support them in achieving their organizational goals