Swaroop Kolli

As manufacturing evolves, field teams face growing demands for timely, expert customer service. Yet, crucial knowledge is often centralized in databases, manuals, or held by a few experienced staff, making it hard for technicians to get information quickly.

 This session will explore how AI-driven solutions can bridge this knowledge gap for field teams. In the session, we'll dive into:

• Leveraging AI for knowledge transfer to support instant and contextually relevant information for field teams
• Deploying conversational AI to facilitate intuitive information retrieval
• Using machine learning to surface the most relevant data
• Implementing knowledge-sharing frameworks that promote continuous learning