Field Service Connect USA 2024

November 18 - 20, 2024

Hyatt Regency Austin, TX

Todd Brown

VP Global Service Accuray

Todd Brown is Senior Vice President, Global Commercial Operations and Service bringing more than 25 years of business and finance experience supporting customers and driving growth at start-ups, mid-sized and global enterprises. He is responsible for leading the development and execution of a global strategy to deliver an exceptional customer experience throughout the lifecycle of their relationship with Accuray. Most recently, Todd was employed at GE HealthCare, where he held multiple leadership positions over his 10+ years tenure, including Vice President & General Manager, Healthcare Service, US & Canada. Todd was responsible for the ~4,700 employee organization, ensuring quality and timely service on over 2 million in assets under contract. Under Todd’s guidance, focused growth programs and cost management, his team delivered both revenue and profit growth in 2020 and in 2021. Before GE Healthcare, Todd held various management positions at ABB Inc., a leader in power and automation technologies and Sani-Matic, Inc., a designer and manufacturer of sanitary cleaning equipment for the Food & Beverage and Pharmaceutical industry. Todd earned a Bachelor of Business Administration degree, with a double concentration in accounting and management, from the University of Wisconsin, Madison.

Cultivating the Skills of Front Line Workers & Optimizing Business Processes

2:45 PM TOWN HALL: What Are You Doing to Attract and Keep Your Top Talent?

In today’s market, companies face challenges in hiring and retaining talent as candidates often seek out higher paying jobs. With minimum wage hikes across the country, this has created even more competition for skilled workers.

Join this town hall to hear how your peers are working through this challenge. Come with your questions as well as suggestions for strengthening your workforce to increase retention, long-term. 

  • Embracing technology to appeal to a younger generation
  • Offering flexible work arrangements
  • Prioritizing professional development and giving your front-line workers a definitive career pathway
  • Apprentice programs and vehicles used to hire talent – balancing home life and work, how do we retain you, doing it with younger people in the industry. People capable of learning.  

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda