Todd Miller

Director of Support Services Ricoh USA

Todd Miller is the Director of Support Services at Ricoh USA, where he leads technical support strategy and operations across North and South America. With deep expertise in remote support, Knowledge-Centered Service (KCS), and scalable training programs, Todd is passionate about using technology to drive smarter, more agile support experiences. A champion of team development and innovation, Todd has built and led multiple high-performing support teams that thrive in fast-paced, tech-driven environments. He brings a unique perspective to the stage, blending corporate leadership with his role as Assistant Coach for the University of Georgia Hockey Team—where teamwork and adaptability are just as critical. Todd has shared his insights at leading industry events including Field Service East and Customer Contact Week, and is known for delivering practical, tech-forward strategies that resonate with both technical and business audiences.