Todd Miller

AI is already reshaping how frontline and field teams operate. But many organizations are still in the early stages of defining new skill needs and delivering effective training. No matter where you are in this journey, one thing is clear – the time to act is now. 

In this session, hear from service and support leaders who will share how they’re upskilling teams to utilize next gen technologies – and then turn the spotlight on you!  Be prepared to answer questions and share your perspective as the panel taps audience insights.  You’ll learn about: 

• Mapping AI tools to day-to-day responsibilities in the field and support roles 
• Reskilling strategies that are sticking – and why they’re working 
• Securing stakeholder buy-in to scale your upskilling efforts faster 
• Utlizing AI tools to drill down to agent level with a quick glance of their calls to figure out where the gaps are