Tom Bruhis

Everyone is talking about AI but knowing how and where to get started remains a challenge for many enterprise service organizations. 

Attend this session to hear firsthand from a service leader who created the AI for service strategy playbook at Terumo BCT. This discussion will cover:  

• Identifying the most impactful use cases and setting ROI expectations  
• Creating a compelling business case for multiple stakeholders  
• Breaking AI projects into executable pieces  
• Using AI to capture and share service data in the launch of new products