Troop Aschenbeck

Troop Aschenbeck

Sr. Director, Head of Global Supply Chain Strategy & Management Alcon
Troop Aschenbeck

Troop Aschenbeck is the VP of Supply Chain Officer at Alcon. He is responsible for all facets of supply chain strategy and execution, including Sourcing, Planning, Data, Logistics & Customer Operations, and Warehousing. Troop is responsible for 60 sites supporting 120 countries with end-to-end supply chain operations. He managed the creation and implementation of the first five-year strategy plan which rebuilt the global RMA process, implementation predictive analytics software solution, and conducting location and freight costing analysis. Prior to joining Alcon in 2020, Troop worked for 25 years in numerous senior leadership roles, building an end-to-end global supply chain and procurement experience. He has managed inventories valued more than $500M in more than 120 countries delivering service levels as high as 99%. He has made a remarkable success in formulating and executing strategies to improve customer experience, ensuring revenue growth, increasing productivity, maintaining materials high quality, and engaging business stakeholders.

Troop is a graduate of Texas A&M where he earned a master's degree in Industrial Distribution. He is the Executive Sponsor for Alcon's Military Affinity Employee Resource Group.

Implementing New Service Models

9:10 AM Keynote Panel: Rethinking the Field Service Organization As A Customer Experience Driven Growth Engine

Field service is more than just a warranty obligation for installed equipment. Through consistent and direct interaction with customers, service teams can transform these relationships into customer experience driven growth engines. An industry leader will discuss how modern field service organizations are consolidating customer‑facing touchpoints (Customer service, tech support, field service, software support, etc.) into a single services business, to leverage service performance, boost revenue and margin, and offer new data‑driven offerings. 

  • Designing service operating models and P&Ls that bring together field service, technical support, and value‑added offerings, and connects them to clear revenue and margin targets
  • Identifying ways to monetize your install base (Spare parts, outcome‑based contracts, analytics and data services) without eroding customer trust or over‑promising
  • Reframing service's position in the company (with sales, finance, and the board) from a "necessary support" to a strategic profit center by highlighting KPIs and business cases that prove its results and potential 

3:50 PM Next Gen Innovators: Texas A&M Hackathon Showdown

Get ready to be inspired by the next generation of problem-solvers. Join us as the two teams of students from Texas A&M take to the stage to present their innovative solutions to you. Both teams will have ten minutes to pitch their solution, followed by five minutes of Q&A.  

Then YOU will vote live to determine which team takes home the Grand Prize - a $500 scholarship. Don't miss this engaging, interactive session showcasing bold ideas and see emerging talent in action.  

Preparing For The Future Of Field Service

11:30 AM Open Floor Town Hall: Ask the Experts Anything

Do you still have unanswered questions? Join us for this panel as senior executives answer your questions in this unique 'ask-me-anything' open forum.  

Check out the incredible speaker line-up to see who will be joining Troop.

Download The Latest Agenda