Three days of sharing, benchmarking and mentoring.
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What is Field Service Connect?

This is the fifth edition of Field Service Connect; An invite-Only, executive level meeting of field service leaders who come together to benchmark, network and share their latest, most successful strategies. Each attendee controls their company’s service buying power and budget.

Expect to meet C-Suite, VPs, and Global Heads of Service, Field Service, Customer Support and Service, Customer Experience and Operations.


Why Field Service Connect?

Get Solutions

From innovative industry leaders to high level experiential content, you will get the answers to your biggest challenges at Field Service Connect. We want to help you build the strategies your business needs to succeed.

Peer To Peer

Field Service Connect is not just about learning but building relationships. Through facilitated networking and our one-of-a-kind mentorship program you’ll connect industry leaders in a way you weren’t able to before.

Premium Experience

We bring you 5 star luxury to ensure you make the most of your experience. Grow your business surrounded by beauty and relaxation. Field Service Connect offers a luxurious escape from the ordinary.

What Is Your Community Saying?

"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"

Didier Teiller, SVP, Customer Care, Lectra

"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert, Director, Siemens Digital Buildings

“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”

Brian Craft, Director, AlixaRx

Tackling Your Biggest Challenges

Field Service Connect is designed to bring you the solutions you need while learning from and benchmarking against your peers in the industry.

  • Developing An Agile Organization: Adapting To Ever-Changing Needs
  • Monitoring, Measuring, And Understanding The Impact Of Engagement Methods
  • Addressing Complex Customer Requests Quickly & Efficiently
  • Service Agreements: Identifying The Right Strategic Pricing For Spare Parts & Service
  • Extending The Bounds Of Tools & Tech To Improve Customer Engagement
  • Driving Predictive Analytics Through Advanced Analytics & Data Visualization
  • The Circular Economy & Proactive Inventory Management
  • Outcome Based Service: Innovation On The Front Line
  • Utilizing Technological Innovations To Expand The Boundaries Of Customer Support
  • Proving ROI: Customer Relationships As The Brand Differentiator
  • Developing Trust, Transparency & Security In A Data-Driven World
  • Distributed Workforce: Communication, Empowerment & Optimization
  • Predictive Analytics & Decreasing Downtime Through Machine-2-Machine Communications
  • Recruitment & Retention: The Importance Of Soft Skills
  • The Cloud And The Impact Of The Industrial IoT On Field Service 
  • How Industry 4.0 Is Changing The Game For Field Service Leaders
  • Investment & Outcomes In Applying A/R Technology
  • Utilizing The Right Means To Measure Optimal Customer Satisfaction
  • Identifying Your Rock Stars & Amplifying Their Skills
  • Employee Engagement To Deliver Customer Excellence 
  • Safety As A Measure Of Management Quality: Making Safety Personal 
  • Dealing With Departmental Input & Solutions 
  • Training Programs For Service Technicians & For Customer Training Success
  • Maintaining Proper Field Service Funding During Lean Times  

Real Reviews From Real Attendees

See why the community rates WBR Connect events number one amongst senior level,
networking events of its kind.

Become A Sponsor

Sponsorship can be the best business decision you make in 2019. You’ll meet senior level executives face-to-face; all qualified to attend.

Find out more about how you can get involved.