Generative AI has been dominating the headlines ever since ChatGPT launched in late 2022. Many people around the world are both excited and concerned about the potential for this technology to transform our lives. In this article we cut through the hype to discuss some of the benefits generative AI can bring to the world of field service provision and why we shouldn’t be going all in on the technology at this early stage.
Common sense tells us that happy employees will deliver a better service to customers and therefore increase customer satisfaction across your organizational structure. However, in our quest to increase employee happiness we can often forget the basics. In this article, we examine the relationship between employee happiness and customer satisfaction and discuss why free coffee and wellness retreats are no replacement for meaningful investment.
The modern customer demands the ability to solve problems for themselves wherever possible and believes contacting a company directly should be a last resort rather than the first port of call. In this article, we discuss the benefits and drawbacks of offering self-servicer and remote options in field service provision and some of the technologies which are making it possible.
Of the many methods of data collection available for predictive maintenance, vibration analysis is proving to be one of the most useful, practical, and dependable. With vibration analysis, field service providers can supercharge customer experience. In this article, we discuss the advantages of vibration analysis and how EMCOR is deploying it to profound effect.
Augmented reality is rapidly proving itself to be far more valuable than its earliest applications as a smartphone novelty may have suggested. In field service, this innovative technology is helping facilitate skills development, streamline workflows, and boost customer experience. In this post, we discuss the state of AR in field service and discover how McKinstry is already winning awards for its application of the technology.
Content marketing is a powerful tool in the hands of digital marketers, but the intelligent use of informative and educational materials can also help boost customer experience and assist field service technicians. In this post, we discuss content marketing in detail and how Whirlpool is using it to educate its customers on proper maintenance and service of its appliances.
The introduction of field service management software will form a significant part of maturity development, allowing for the automation of several facets of the backroom operation. The automation and digitization of scheduling, , route planning, and more allows providers to offer a more effective services.
In the field service industry, we read a lot about workforce transformation and the current employment crisis. We consume acres of content relating to the best way to attract younger people to field service work and how to facilitate the transfer of skills between the different generations.
Field service organizations must constantly strive to ensure they provide their customers with the fast, efficient, and effective service modern businesses demand. Failure to meet these expectations can lead to serious problems for clients, as failed machines and equipment lead to loss of productivity and revenue.
Field service is often thought of as a highly traditional industry with an emphasis on manual processes and old-fashioned workmanship. However, the advent of digital technology is bringing the industry screaming into the 21st Century.
One of the main difficulties is recruiting qualified and talented individuals who see field service as a career rather than a short-term role. While many industries, may not need a specialized set of skills to fix a problem, other industries do require the technical and qualified knowledge of engineers.