Field Service Connect USA 2022 | The Invite-Only Field Service Event

November 14-16, 2022
Hyatt Regency Austin

The Invite Only, Executive Level Event
Leaders in Field Service Management

Download 2019 Attendee List

Virtual Event

July 20 -21, 2021
Online

The Invite-Only Virtual Event
for Leaders in Customer Success, Service & Support

Explore the Virtual Event

Three days of sharing, benchmarking and mentoring.
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What is Field Service Connect?

This is the fifth edition of Field Service Connect; An invite-Only, executive level meeting of field service leaders who come together to benchmark, network and share their latest, most successful strategies. Each attendee controls their company’s service buying power and budget.

Expect to meet C-Suite, VPs, and Global Heads of Service, Field Service, Customer Support and Service, Customer Experience and Operations.

Download Agenda

Why Field Service Connect?

Get Solutions

From innovative industry leaders to high level experiential content, you will get the answers to your biggest challenges at Field Service Connect. We want to help you build the strategies your business needs to succeed.

Peer To Peer

Field Service Connect is not just about learning but building relationships. Through facilitated networking and our one-of-a-kind mentorship program you’ll connect industry leaders in a way you weren’t able to before.

Premium Experience

We bring you 5 star luxury to ensure you make the most of your experience. Grow your business surrounded by beauty and relaxation. Field Service Connect offers a luxurious escape from the ordinary.

What Is Your Community Saying?

"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"

Didier Teiller, SVP, Customer Care, Lectra

"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert, Director, Siemens Digital Buildings

“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”

Brian Craft, Director, AlixaRx

Tackling Your Biggest Challenges

Field Service Connect is designed to bring you the solutions you need while learning from and benchmarking against your peers in the industry.

Developing An Agile Organization: Adapting To Ever-Changing Needs
Monitoring, Measuring, And Understanding The Impact Of Engagement Methods
Addressing Complex Customer Requests Quickly & Efficiently
Service Agreements: Identifying The Right Strategic Pricing For Spare Parts & Service
Extending The Bounds Of Tools & Tech To Improve Customer Engagement
Driving Predictive Analytics Through Advanced Analytics & Data Visualization
The Circular Economy & Proactive Inventory Management

Outcome Based Service: Innovation On The Front Line
Utilizing Technological Innovations To Expand The Boundaries Of Customer Support
Proving ROI: Customer Relationships As The Brand Differentiator
Developing Trust, Transparency & Security In A Data-Driven World
Distributed Workforce: Communication, Empowerment & Optimization
Predictive Analytics & Decreasing Downtime Through Machine-2-Machine Communications
Recruitment & Retention: The Importance Of Soft Skills
The Cloud And The Impact Of The Industrial IoT On Field Service
How Industry 4.0 Is Changing The Game For Field Service Leaders
Investment & Outcomes In Applying A/R Technology