Adam Hartong

In this dynamic, rotating roundtable session, you’ll participate in three focused discussions led by your peers - each spotlighting a proven strategy to boost customer productivity, minimize downtime, and deliver measurable value.  Move through this series of timed discussions on: 

• Table #1: Remote support and self-service tools to meet customers where they are 

Robert Pelz 

VP Customer & Sales Operations 

GOJO 

• Table #2: Commercializing service excellence to create premium offerings customers will pay for  

Adam Hartong 

Head of Global Bioprocess Service 

Eppendorf Group 

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights.   

Table #1: 

Marketing Services That Stick: Acquiring, Retaining, and Growing Your Customer Base 

Adam Hartong 

Head of Global Bioprocess Service 

Eppendorf Group 

Table #2 

Service as a Growth Engine: Cross-Functional Strategies for Customer-Centric Success 

Emrah Ercan 

General Manager 

Honeywell 

Table #3 

Training That Sticks: Building a Continuous Learning Culture  

Alberto Villerreal 

Director of Training and Development 

Comfort Systems 

Table #4 

Implementing AI-Augmented Workflows That Empower (Not Replace) Humans 

Lindsey Strack 

Director of Lifecycle Service Offerings 

Honeywell 

Diane Blair 

Sr. Director 

Honeywell Intelligrated