Ben Williams

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights. 

Table #1: Making Digital Transformation Stick With Employees Reluctant to Adopt New Technology

Moderated by:

Ewan Stewart

Region VP – Service

Comfort Systems USA

Table #2: Uncovering the KPIs and Metrics That Enhance the Performance of Your Service Operation

Moderated by:

Patrick Rodriguez

Director Regional Services & Repair

Olympus Medical Sytems Group

Table #3: Aligning Sales and Customer Success Teams To Enhance the Customer Experience and Drive Growth

Randy Kostlenik

Director of Global Technical Support

Schneider Electric

Join this panel discussion where industry leaders will discuss various models for growing revenue in the digital age. Panelists will shed light on the strategies and tactics that are proving most effective in driving profitability. From remote service solutions to AI integration, subscription-based models to equipment-as-a-service, gain deep insights into diverse revenue-generating approaches that are reshaping the field service industry. What’s working and what’s not?

• Enhancing customer engagement and increasing business with existing clients
• Increasing efficiency through digitalization to reduce costs while increasing the top line
• Monetizing self-service to unlock revenue growth