Daniel Basile

Daniel (Dan) Basile is Vice President of Field Service in the US for TOMRA’s Collection Division overseeing the daily operations of all Field Service personnel, Customer Support Center, and Product Experts Team. TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology.

Dan is a Service and Operations professional with nearly 25 years of experience managing the customer service delivery process. A proven leader managing employees, large projects and cross-functional teams with a strong focus on integrity, process improvement, quality, and customer relationships. These improvements are driven through staff development, best-in-class processes, technology, and culture changes focused on continuous improvement. Consistently recognized for superior performance through promotions to positions of increased responsibility during his career with TOMRA.

Starting out as a FST in his early years with TOMRA, Dan grew more and more passionate about the industry and how he could make an impact in improving how TOMRA serviced their customers and partners. Dan held several positions at TOMRA as his career progressed including Loss Prevention, Technical Trainer, Field Service Management, and being a Key Account Representative. Knowing the importance of team building and employee development, Dan initiated a Succession Planning program which identified those with potential and desire for progression. As Safety is always of high importance, Dan initiated a Safety Ambassador Program that encouraged the participation of employees in steering safety efforts within the organization. Dan headed the transformation of the original call center from basic entry of service requests and dispatching to incorporate a remote technical support team to provide an improved customer experience in the Customer Support Center. Dan was part of the Core Implementation team for TOMRA’s first Field Service Automation system and again for implementation of two other ERP solutions. A self-proclaimed “tech junkie”, Dan found ways to leverage technology solutions to drive operational and customer satisfaction improvements.

In addition to his career passions, Dan enjoys woodworking and DIY projects, BBQing, the outdoors, and spending time with his family and friends. https://www.linkedin.com/in/daniel-basile-35bb8136?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BGd8XGf%2FdQMuqkdKOA%2BkLWA%3D%3D