David Sarazen

VP of Customer Service Multivac USA

Dave Sarazen is a senior hands-on executive with extensive Customer Service experience within the capital equipment arena. In early 2017, Dave joined Multivac, Inc. as the Vice President of Customer Service for the United States. Dave heads up a team of 197 employees, including Field Service Technicians, Regional Service Management, 24/7 Technical Support, and Project Management. Spare parts, preventative maintenance agreements, digitalization products, and other aftermarket offerings are sold and executed through his customer service team. Multivac is the global leader in packaging and processing equipment serving the food and pharma industry segments.

During global uncertainty and changes in supply chain during 2020 and 2021, Dave managed the navigation of providing field and remote services to customers. He worked closely with his team to establish safety policies and engagement procedures in a rapidly changing environment while providing continuous communication updates to employees and customers. In 2015 Dave began his employment with A.W. Chesterton as the Director of Field Service Operations. He was responsible for introducing regional service centers focused on providing pump repair capabilities and other related services for the Gulf Coast customer base.

Dave’s spent much of his earlier career in the printing press industry with Manroland, Heidelberg, and Goss International. As the Vice President of Customer Service in North America and Latin America, Dave was responsible for driving the implementation of many revenue-generating SLAs and establishing best practices in working with a highly demanding customer base. Dave led an office staff of 70 and a field staff of 220 field technicians through the management and execution of complex printing press installations, in addition to servicing the customer needs of their highly sophisticated equipment. Dave’s extensive Project Management experience has allowed for high levels of customer satisfaction while maintaining both the critical path and budgetary constraints throughout the cycle of complex projects. In addition, his strong engineering background, displayed by the grant of two US Patents, provides the necessary technical analysis when evaluating service-related challenges. Dave received his mechanical engineering degree from Northeastern University in Boston.