Ewan Stewart

Regional VP, Service Comfort Systems USA

Ewan Stewart is Region Service Vice President (Mid-West) of CSUSA. Ewan has over 25 years of experience in Service Operations and Sales across North America. He started his professional career in Toronto, Canada with Mettler Toledo Scale, leading the Toronto Service teams before transitioning into Service Sales. Ewan went on to build his Operations and Sales experience working with organizations including Rockwell Automation and Ainsworth Inc.

In 2011 he Joined Johnson Controls in Toronto, leading the HVAC Service Organization for 7 years. In 2018 Ewan relocated to Houston, TX with his family to lead the Houston HVAC Service business before transitioning in 2021 to lead the Texas Area in both HVAC and Fire Service. In 2023 Ewan was promoted to Regional HVAC Service Leader for the South Territory (TX, LA, OK, ARK, TN, KS, MO) with responsibility for a ~$350M P&L.

Ewan holds an Honors Bachelor of Business Administration from Brock University, majoring in Marketing and minoring in accounting.

Leveraging Transformative Strategies to Support Service Excellence

12:30 PM KEYNOTE: Transforming Service in 2024: Unlocking the Power of Data, Personalized AI, and Efficiency

Join Comfort Systems and Aquant for a dynamic keynote that dives into the industry’s biggest challenges, powered by insights from our 2025 Field Service Benchmark Report.

With the rise of personalized AI, the Shift Left method, and intelligent remote solutions, service leaders have a tremendous opportunity to step up their game. This session will show how adopting cutting-edge, personalized AI that understands your business and focuses on critical KPIs will completely reshape your service delivery. We’ll also tackle the ongoing talent acquisition and retention challenges while discussing how data and personalized AI are crucial to bridging the skills gap and empowering your teams for long-term success.

Together, we’ll explore:

AI that delivers: See how aligning your team with top-performing AI solutions can slash service costs by up to 23%.
Remote solutions with real results: Learn how AI-driven remote troubleshooting and diagnostics reduce site visits, improve First Time Fix Rates, and more.
How to stop losing millions: Low-performing teams could cost you up to $1.7 million more annually. We’ll show you how upskilling and innovative AI tools can bridge that gap.
Ways to attract and keep top talent: Find out how AI can streamline processes, making it easier to bring in great talent and solve service issues faster.

4:20 PM SERVICE LEADER ROUNDTABLES

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights.

Table #1: Making Digital Transformation Stick With Employees Reluctant to Adopt New Technology

Moderated by:

Ewan Stewart

Region VP – Service

Comfort Systems USA

Table #2: Uncovering the KPIs and Metrics That Enhance the Performance of Your Service Operation

Moderated by:

Patrick Rodriguez

Director Regional Services & Repair

Olympus Medical Sytems Group

Table #3: Aligning Sales and Customer Success Teams To Enhance the Customer Experience and Drive Growth

Randy Kostlenik

Director of Global Technical Support

Schneider Electric

Check out the incredible speaker line-up to see who will be joining Ewan.

Download The Latest Agenda