Michelle Vaccarello

Vice President Managed Services Operations Ricoh USA, Inc

Michelle Vaccarello is a seasoned Operations executive with over 30 years of experience driving customer success and operational excellence. Renowned for her ability to lead transformative initiatives. Michelle specializes in building service people's centric strategies that elevate service delivery and foster long term client relationships. Her deep expertise in operational transformation has made her a trusted advisor across industries. A passionate advocate for service driven cultures, Michelle brings a compelling voice to today's customer experience focused business landscape, inspiring organizations to align operations with results.

Day Two: November 18, 2025

7:40 AM PRIVATE BREAKFAST: Women in Field Service

Kick off your day by joining fellow women service and support executives to make new connections, engage in meaningful discussions, and share knowledge on a whole host of topics.  This breakfast is open to female service & support executives only.

10:40 AM BUILDING TOMORROW’S LEADERS: Evolving the Field Service Leadership Model

As seasoned technicians approach retirement and younger generations enter the workforce with new expectations, the leadership model for field service is evolving rapidly, a shift highlighted in yesterday’s opening keynote by Haroon Abbu of Bell and Howell.

In this session, we’ll explore how to develop the next generation of purpose-driven, tech-savvy, and growth-minded leaders. Walk away with strategies to:

Transition veteran techs into coaches and mentors
Design development paths that resonate with Gen Z and Millennials
Lead with transparency, trust, and adaptability in a digital-first world

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda