Field Service Connect USA 2025

November 17 - 19, 2025

Hyatt Regency Austin, TX

Michelle Vaccarello

Vice President Managed Services Operations Ricoh USA, Inc

Day Two: November 18, 2025

7:40 AM PRIVATE BREAKFAST: Women in Field Service

Kick off your day by joining fellow women service and support executives to make new connections, engage in meaningful discussions, and share knowledge on a whole host of topics.  This breakfast is open to female service & support executives only. 

10:40 AM BUILDING TOMORROW’S LEADERS: Evolving the Field Service Leadership Model

As seasoned technicians approach retirement and younger generations enter the workforce with new expectations, the leadership model for field service is evolving rapidly, a shift highlighted in yesterday’s opening keynote by Haroon Abbu of Bell and Howell. 

In this session, we’ll explore how to develop the next generation of purpose-driven, tech-savvy, and growth-minded leaders. Walk away with strategies to: 

  • Transition veteran techs into coaches and mentors 
  • Design development paths that resonate with Gen Z and Millennials 
  • Lead with transparency, trust, and adaptability in a digital-first world 

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda