Randy Kostelnik

Director of Global Technical Support Schneider Electric

Randy is a Global leader with 30+ years of experience in the Electronic Industry driving continuous improvement, customer experience, and operational efficiency in Manufacturing, Sales, and Customer Support. Current mission transforming technical support to meet the future needs of our customers. Prior, to Schneider Electric, Randy was the APQP Project Leader at OSRAM SYLVANIA where he managed the introduction of new products at OSRAM’s manufacturing facilities and led Six Sigma improvement projects around design for manufacturability, traceability, & quality improvement.

Before OSRAM, Randy was a Senior Equipment Technician at MOTOROLA supporting test and production equipment in manufacturing & new product development. Randy has extensive cross-functional experience in manufacturing, operations, technical support, and business processes. He is known as an innovative problem-solver who brings a diverse perspective and industry-leading practices to execute initiatives that deliver business value. He holds a Six Sigma Blackbelt, a Bachelor of Science in Business Administration from Columbia College, and an MBA from Webster University.

Leveraging Transformative Strategies to Support Service Excellence

12:50 PM PANEL DISCUSSION: Navigating the AI Landscape: Exploring Opportunities and Limitations

AI. It’s what everyone is talking about. You know you should be leveraging this technology, but you’re not quite sure where to start. In this session, you’ll delve into real-world examples of companies harnessing AI to empower their workforce, streamline processes, improve efficiencies and the customer experience. You’ll uncover the tangible benefits and potential hurdles of integrating AI into your business strategy. Among the topics discussed:

Enhancing call center capabilities and transforming customer support using AI
Reducing operational costs and downtime with AI-driven self-service solutions
Navigating the landscape of AI tools to find the perfect fit for purpose
Striking the right balance between technology and the human touch
Manufacturing perspective – as part of the notion that these techs (cloud, AI, et) there’s a connection between functions. How do we leverage that connection thru tech that empower various teams to do more.

4:20 PM SERVICE LEADER ROUNDTABLES

Grab a seat at the table and take a deep dive with your peers on a topic of interest. This is the perfect opportunity to learn how others are working through challenges and implementing strategies to take service to new heights.

Table #1: Making Digital Transformation Stick With Employees Reluctant to Adopt New Technology

Moderated by:

Ewan Stewart

Region VP – Service

Comfort Systems USA

Table #2: Uncovering the KPIs and Metrics That Enhance the Performance of Your Service Operation

Moderated by:

Patrick Rodriguez

Director Regional Services & Repair

Olympus Medical Sytems Group

Table #3: Aligning Sales and Customer Success Teams To Enhance the Customer Experience and Drive Growth

Randy Kostlenik

Director of Global Technical Support

Schneider Electric

Check out the incredible speaker line-up to see who will be joining Randy.

Download The Latest Agenda