Field Service Connect USA 2024

November 18 - 20, 2024

Hyatt Regency Austin, TX

Rebecca Achariyakosol

Executive Director, Global Product Services Strategy, Portfolio & Product Management Lenovo

Rebecca Achariyakosol is Executive Director of Global Product Services Strategy, Portfolio & Product Management for Lenovo. In this role, she leads the vision, strategy and launch of new Services products and offerings for all business segments and go to market routes for Lenovo’s Support Services & Provisioning portfolios. Her team is responsible for product & technology strategy, portfolio & product management and offer development for Lenovo’s Intelligent Device Group and Infrastructure Services Group globally.

Rebecca has extensive experience in Services, both in strategic and operational roles. Prior to her role at Lenovo, she spent over 14 years in Dell Services working in a variety of areas including strategy, mergers & acquisitions, product management, technical & field support, software development and sales programs & operations.

Rebecca enjoys building effective cross-functional teams to solve customer needs & pain points utilizing technology as part of integrated solutions. She is passionate about not just developing the solution, but also enabling sales with the right solutions & information so they can successfully solve customer needs.

Rebecca holds a Bachelor of Science degree in Manufacturing Systems Engineering from Kettering University and a Master of Business Administration degree from the University of Michigan. She is on the Board of Directors for Austin March of Dimes and leads one of their committees helping them drive projects focused on maternal and infant health. She holds a brown belt in Krav Maga martial arts. She is also a youth basketball coach and the treasurer of her local Cub Scout troop.

Leveraging Transformative Strategies to Support Service Excellence

12:50 PM PANEL DISCUSSION: Navigating the AI Landscape: Exploring Opportunities and Limitations

AI. It’s what everyone is talking about. You know you should be leveraging this technology, but you’re not quite sure where to start. In this session, you’ll delve into real-world examples of companies harnessing AI to empower their workforce, streamline processes, improve efficiencies and the customer experience. You’ll uncover the tangible benefits and potential hurdles of integrating AI into your business strategy. Among the topics discussed:

  • Enhancing call center capabilities and transforming customer support using AI
  • Reducing operational costs and downtime with AI-driven self-service solutions
  • Navigating the landscape of AI tools to find the perfect fit for purpose
  • Striking the right balance between technology and the human touch
  • Manufacturing perspective – as part of the notion that these techs (cloud, AI, et) there’s a connection between functions. How do we leverage that connection thru tech that empower various teams to do more.

Check out the incredible speaker line-up to see who will be joining Rebecca.

Download The Latest Agenda