Showkot Hassan

NPI Programs and Quality Director Omron

Showkot Hassan is a technology leader with over 20 years of experience in robotics, automation, and global service operations across industries like digital tech, mobility, medical devices, and logistics. As Head of Global Service at Omron Robotics and Safety Technologies, he leads service and quality initiatives worldwide, focusing on innovation, efficiency, and customer satisfaction. Showkot has launched over 50 robotics programs and developed advanced systems for predictive analytics and autonomous failure recognition. He is driving Omron’s shift to connected and remote service ecosystems—enabling remote diagnostics, live system monitoring, and data-driven service strategies that improve uptime and customer experience. He holds an MBA in Project Management, a BSc in Computer Science & Engineering, and completed an Executive Leadership Program at the Wisconsin School of Business. His work reflects a deep commitment to smart service transformation, operational excellence, and building strong global teams.

Day One: November 17, 2025

12:30 PM KEYNOTE PANEL DISCUSSION: Navigating Service Revenue Forecasting in an Era of Uncertainty

Service and support leaders are facing unprecedented challenges in forecasting revenue due to shifting tariffs, global instability, and unpredictable customer spending. With fluctuating material costs, time-and-materials pricing is risky, and customers are pushing back on price increases.

This panel discussion will offer actionable insights into how industry leaders are navigating these turbulent times.They’ll discuss:

Leading teams with resilience, confidence, and transparency during uncertainty
Renegotiating contracts to secure more predictable revenue
Optimizing supply chains in a cost-effective manner
Using scenario-based planning to navigate cost fluctuations
Utilizing data in innovative ways go glean insights and take action

Day Two: November 18, 2025

9:40 AM PANEL DISCUSSION: AI Is Here. How Are You Re-Skilling your Workforce?

AI is already reshaping how frontline and field teams operate. But many organizations are still in the early stages of defining new skill needs and delivering effective training. No matter where you are in this journey, one thing is clear – the time to act is now.

In this session, hear from service and support leaders who will share how they’re upskilling teams to utilize next gen technologies – and then turn the spotlight on you! Be prepared to answer questions and share your perspective as the panel taps audience insights. You’ll learn about:

Mapping AI tools to day-to-day responsibilities in the field and support roles
Reskilling strategies that are sticking – and why they’re working
Securing stakeholder buy-in to scale your upskilling efforts faster
Utlizing AI tools to drill down to agent level with a quick glance of their calls to figure out where the gaps are

Check out the incredible speaker line-up to see who will be joining Showkot.

Download The Latest Agenda